Contact Us
Got a question about how sweepstakes casinos work, spotted something that needs updating, or want to flag your own experience with one of the platforms we cover? This page explains how to reach us and what we can (and can't) help with.
How to reach us
The best way to contact eoht.info is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take longer during busy periods.
When you write in, it helps to be specific. If your message relates to a particular operator - Crown Coins, SplashCoins, Casino.Click, or any other platform in our rankings - tell us which one, along with the date and, where relevant, screenshots. That lets us check the details properly before responding or amending a page.
What we can help with
- Corrections to information on our site, such as an outdated welcome offer or a state-availability detail that has changed
- General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Feedback on our comparisons, reviews or rankings
- Suggestions for platforms or topics you'd like to see covered
- Reports of broken links, factual errors or anything on the site that looks out of date
What we can't help with
We're an independent comparison and review site, not an operator, so there are limits to what we can resolve directly:
- Account issues - password resets, verification problems, or a frozen account need to go through the operator's own support team, not us.
- Redemption disputes - questions about a Sweepstakes Coins redemption, minimum thresholds, or processing times are handled by the platform in question, since each sets its own terms and identity-verification requirements.
- Legal advice - we can point you toward general information about state-by-state availability, but we can't tell you whether a specific site is permitted to operate in your state. Always check the operator's terms and your local laws directly, since rules change and vary widely.
- Payment or billing problems - if a purchase of virtual coins didn't go through, or you have a question about a payment method, that's a matter for the platform's support and, where relevant, your payment provider.
Before you write in
A few of the more common questions we get are already covered elsewhere on the site. It's worth checking these first:
- For background on how sweepstakes casinos operate, our About Us page explains our approach and how we assess platforms.
- If you're concerned about your own play, or a friend or family member's, our Responsible Gambling page lists resources and things to consider.
- For the legal and contractual detail behind how our site works, see our Terms and Conditions.
A note on what this site is
Sweepstakes Casinos is an independent, editorially run comparison resource. We don't operate any of the platforms listed on the site, and reaching out to us won't affect your account or standing with any operator. Where our pages recommend or rank sweepstakes casinos, we may earn a commission if you sign up through a link - that never determines how a platform is scored or where it sits in a ranking. Contacting us with feedback or a correction is free and doesn't require you to have used any of the sites we cover.